I got the bag. What now?
Our bags require at least 12 hours in the freezer to achieve maximum results. For a faster freeze, fold the bag and place it in a position that it rests on the back of the freezer (and as close to the ice machine as possible). If you freeze more than one bag at a time, it may take a little longer for bags to freeze completely. Place them as far apart as possible and allow at least 14 hours of freezing.
How long does the bag stay frozen?
Our bag was created to stay frozen for up to 12 hours under room temperature conditions (21 degrees). The time may vary depending on the environment you are in, if you are outside and very hot, the cooling time can be shortened. Especially during Israel's hot summer.
In addition, if you open and close the bag a lot, the cold will start to "escape" and will slowly cool down less.
The freezing time of the products can be extended by introducing pre-frozen products.
Can a hot thermos be put in a bag?
Putting a hot product in our frozen bag is not the most ideal. However, if you do not freeze the bag it will definitely insulate and keep the heat of your food and hot drink for a while.
What is the best way to clean your bag?
The method we most recommend is manual, just take soap and hot water or move a wipe with antibacterial material inside the bag. You can clean with a sponge the parts that may be difficult to reach. After cleaning, it is mandatory to let the bag dry outside with the zipper open so that all sides dry evenly before returning the bag to the freezer to prevent the accumulation of ice and then moisture on the bag. Our bags are not intended for use in washing machines, dryers, dishwashers or microwaves because all of these devices can damage the gel on the sides of the bag and destroy its freezing capabilities. Also do not use bleach or any chemical other than regular washing powder to clean the bag.
Can moisture or moisture accumulate in the bag?
It all depends on the weather and the external and internal conditions in the bag. Our bags are designed to keep products frozen, cold and even products that come at room temperature cold and even to cool them. If hot products enter the frozen bag or if the bag is in unusually hot weather, drops of moisture can form on the sides of the bag. But since our bags are made of waterproof fabric, the moisture and humidity will not transfer to the outside of the bag and will leave it completely dry from the outside.
Are the bags resistant to mold?
Since the bag is supposed to be frozen and clean every night, the cold is supposed to kill most types of bacteria and prevent mold from forming but we can not completely guarantee that this will not happen. We can also recommend cleaning the bag as much as possible to prevent the growth of bacteria inside the bag. If you use the bag every day, it is recommended that you clean it on the weekends. If you use soap and water or just wipes, let the bag dry for a few hours and ventilate openly to prevent bacteria or ice from accumulating inside the bag during freezing.
Is the bag safe for children to use?
Probably! Since PACKIT was created and originated by a single mother of three children, product and consumer safety has always been our top priority. Our products are made from food safe materials, with non-toxic canvas beans and EVA and are free of PVC, VPA, phthalates, formaldehyde and harmful and toxic lead. Our company selects the factories and manufacturers carefully and makes sure that they meet the most stringent and best standards so that we can produce a quality and safe product for everyone. All of our products are tested by independent experts and certified third party laboratories and have met all the standards applicable by OEHHA Proposition 65 and Consumer Product Safety, Improvement Act 2008 (CPSIA), including those for BPA, Lead and Phthalates,. They also meet all existing safety standards in the US, Canada and Europe.
For the use of a long-acting medication bag, please consult a specialist doctor regarding the time and temperature of use.
Does my bag come with a manufacturer's warranty?
Definitely. The bag comes with a limited warranty: the product is covered by a limited warranty of 90 days from the date of purchase for defect or wear and tear of the product from the company.
What is your return policy?
If you think there is a manufacturer defect, the request for a replacement product depends on where you purchased the product.
If you purchased the product on our website - we will take care of replacing your product.
If you bought the product on our American website that works with Amazon - the replacement of the product depends on the return conditions of Amazon and the American company.
If you purchased the product at retail stores, please find out from the store what their return policy is. If the product is defective or worn and returned within 90 days of purchase. We will replace the product. You can contact us on the website and send a message with a picture of the product and the defect, proof of date of purchase and contact details and we will make sure to replace the product soon.
How do you begin the manufacturer's warranty process?
The return policy of the bag comes with a limited warranty: the product is covered by a limited warranty of 90 days from the date of purchase for defect or wear and tear of the product from the company. The warranty does not include damage caused by improper use of the product If you think there is a manufacturer defect, the request for a replacement product depends on where you purchased the product. If you purchased the product on our website - we will take care of replacing your product. If you bought the product on our American website that works with Amazon And the American company.If you purchased the product in retail stores, please find out in front of the store what their return policy is.If the product is defective or worn and returned within 90 days of purchase.We will replace the product.
You can contact us on the website and send a message with a picture of the product and the defect, proof of date of purchase and contact details and we will make sure to replace the product soon. If you wish to exchange a product within 90 days of purchase, please provide us with the following details in the customer service mailbox: - Proof of purchase (invoice) that includes a date of purchase proving that the product was purchased within 90 days of sending the request. - Picture of the whole bag - Picture of the defect on the bag (If you see the defect in the general picture of the bag, there is no need to attach another picture) - Picture of the attached tag containing the product number - Shipping address and contact details
If the customer is interested in returning a product, it is his responsibility to return the product to the store in Shlomzion Hamalka 12, Tel Aviv. Once the product is returned to the store, credit to the customer account will be made immediately.